Cueline Help & support

Contact support

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We usually reply by email within 2 working days. For a problem, please include the details listed under Reporting a problem so we can help quickly.

New to Cueline? The How to use guide covers every feature step by step.

System requirements

	Requirement
Windows	Windows 10 version 2004 or later, or Windows 11 (64-bit)
Microphone	Any built-in, USB, headset or lapel microphone (needed for Word Tracking and Voice-Activated modes; Classic needs none)
For voice tracking	Google Chrome or Microsoft Edge installed (Edge comes with Windows), and an internet connection. An offline English engine is also included
Remote / Director	The other device on the same Wi-Fi network, with any modern browser

Purchase & licence

How much does Cueline cost?

₹599 once, with a 7-day free trial. Other countries see the Microsoft Store price in their local currency. There's no subscription.

How do I buy after the trial?

Click Buy in Cueline's toolbar (it shows "Trial · N days left"), or buy from the Cueline page in the Microsoft Store. The full version unlocks immediately; no reinstall needed.

Can I install it on another PC?

Yes. Open the Microsoft Store on your other Windows PC, sign in with the same Microsoft account you bought Cueline with, and install it from your Library. Purchases are tied to your Microsoft account.

Why does it say "This copy of Cueline isn't activated"?

Cueline was started from a copied file rather than installed from the Microsoft Store. Install it from the Store with the Microsoft account that bought it. Copies shared from another person's PC don't run.

It asks me to buy, but I already bought it

Make sure the Microsoft Store is signed in with the Microsoft account you bought Cueline with (Store › your profile picture). Then open Cueline again. If it still asks, open the Store › Library, click Get updates, and restart your PC.

Does it work offline?

Yes, it opens without internet: your licence is saved on your PC. Voice tracking through Chrome/Edge needs internet; offline, use the Offline engine (English) or Classic mode.

How do I get a refund?

Purchases and refunds are handled by Microsoft under the Microsoft Store refund policy. Request one from your Microsoft account: account.microsoft.com › Order history. If you have trouble, email us and we'll help.

How do I get updates?

The Microsoft Store updates Cueline automatically. To check now: Store › Library › Get updates.

Speech & languages

Which languages can I speak?

Hindi, Marathi, Tamil, Telugu, Bengali, Gujarati, Kannada, Malayalam, Punjabi, Urdu, Nepali, Sinhala, English (India, US, UK and more), and about 40 world languages including Arabic, Chinese, French, German, Japanese, Spanish and Russian. Choose in the toolbar language box.

My script is in Hinglish (English letters). Which language do I pick?

Pick English (India). The Hindi recogniser writes in Devanagari, so it won't match a script written in English letters.

What is the "Cueline Speech" window?

It's how Cueline uses the speech recognition built into Chrome or Edge. It must stay open while you prompt, but you can minimise it; it does that itself once listening starts. If you close it during a read, Cueline reopens it.

The first words take a moment to appear

The first phrase of a read can take 1–3 seconds while the recogniser warms up; after that, words follow almost instantly.

Can I use it without Chrome or Edge?

Yes. In Settings › Guidance › Speech engine choose Windows online (needs "Online speech recognition" on in Windows privacy settings) or Offline. Both offer fewer languages than the Browser engine.

Troubleshooting

Problem	Try this
Nothing highlights when I speak	Check the waveform on the prompter bar moves when you talk. If not, check Windows Settings › Privacy › Microphone (allow desktop apps), and that the right microphone is the Windows default. Make sure the toolbar language matches your script.
Hindi / Marathi script but nothing highlights	Set the toolbar language to Hindi or Marathi, not English. Cueline shows a reminder when they don't match.
"Microphone blocked" message	Open the Cueline Speech window from the taskbar, click the microphone icon in its address bar, choose Allow, then start again.
"Browser speech needs an internet connection"	Reconnect to the internet, or switch to the Offline engine in Settings › Guidance.
Tracking is slow or skips around	Use a closer microphone and reduce background noise. Avoid repeating the same phrase many times in a script. Click a word to jump back if it ever runs ahead.
The prompter shows in my recording or screen share	Turn on Settings › Teleprompter › Hide from screen sharing (Windows 10 version 2004 or later), then restart the read.
`Esc` doesn't stop the prompter	The pinned and floating prompter never take keyboard focus (so they don't disturb your presentation). Use `Ctrl`+`Alt`+`S` or the ✕ button.
Shortcuts like `Ctrl`+`Alt`+`P` do nothing	Another app may be using the same keys. Close it, or use the buttons on the prompter bar.
The phone can't open the Remote page	Make sure the phone and PC are on the same Wi-Fi, and that Windows marks your network as Private (Settings › Network › Wi-Fi › your network). Type the address exactly as shown in Settings › Remote.
"Port … in use"	Another app is using that port. Change the port number in Settings › Remote or Director.
My second monitor isn't listed	Connect it, then click Refresh displays in Settings › External.
"This isn't a Cueline script, or the file is damaged"	The file isn't a Cueline script. Open text files as .txt, or copy the text and use Read clipboard.
Anything else looks wrong	Settings › Reset All restores the defaults. Your script files are not affected.

Privacy & security

No account, no ads, no analytics. Your scripts stay on your PC.
With the default Browser engine, your speech is processed by Google (Chrome) or Microsoft (Edge) while you prompt. The Offline engine keeps everything on your PC.
Remote and Director are off by default and work on your local network only.

Full details: Privacy policy.

Reporting a problem

Use the contact form and include:

Your Cueline version (Settings › About) and Windows version (Win+R › winver).
The language and mode you were using (shown in the toolbar).
What you did, what you expected, and what happened instead.
A screenshot if possible (Win+Shift+S). Turn off Hide from screen sharing first so the prompter is visible in it.